FAQ

No, Avo Water only offers complete backup water solutions which include components, material and installation.

All our packages include a 1-year warranty which covers components and installation.

In order to choose the correct solution you should consider the following factors:

There are several factors that need to be considered including:

No. You can purchase a solution without a site visit. However, a site visit is recommended if you are unsure which solution to choose.

An approved supplier will contact you within three working days from the date of purchase to discuss and schedule installation.

Inverter-friendly pumps are designed to work efficiently with backup power systems by adjusting their speed and power to use less energy. This prevents your pump from draining your backup battery during a power outage and improves the lifespan of the equipment by ensuring your pump is always running at optimal power.

A 3-stage water filter system uses multiple stages to remove different contaminants from water:

No. Due to the space required for the storage tank, our solutions are only available for homes with their own garden or yard space.

The average South African household uses 250 l of water per person per day. Based on this, a full 1000 l tank can supply enough water for a single person to use for up to four days, while a 2500 l tank can supply enough for a single person to use for 10 days.

Installation includes the construction of a flat concrete slab on which the tank will be placed. The size of this slab depends on the tank size:

No. The backup water supply that is stored in your tank is maintained from the municipal water supply. This means you will use the same amount of municipal water you did before installing your backup system, you will just have a reserve to draw from when municipal supply is unavailable.

Yes. The water in your system is the same quality as municipal water supplied directly to your home. In addition, all our solutions include a 3-stage filter system that filters the water from your tank before it is supplied to your home.

You have the choice of purchasing the whole system outright with a once-off payment or paying for your system in instalments. You can choose to pay with personal loan from Nedbank, four interest-free payments through Payflex or 12 monthly instalments through Mobicred.

No. While we provide a range of finance options that allow you to pay for your system in instalments, one of the benefits of a system from Avo Water is that you will fully own the system once it has been paid off.

Yes, all packages include installation of the system offered. If you choose to add additional components to your system at a later stage, you may be charged an additional installation fee.

Installation is done by Nedbank-approved service providers and not by Nedbank directly.

Our consultants aim to respond to queries within three working days. We can’t provide timelines for site visits and installations after the initial callback, as these are scheduled and conducted by our service providers and not directly by Nedbank.

No, our solutions can only be installed by the property owner.

All our solutions are installed by accredited professionals to ensure quality and reliability. Additionally, each system comes with a 1-year warranty for added peace of mind. Regular maintenance, as advised by your installer, can also help extend the lifespan of your system.

Yes, in most cases, water backup systems can be covered by insurance. We recommend checking with your insurance provider for details on adding the system to your policy, including coverage for potential damage or system failure.

If there is any fault with your system, simply contact our support team. Since the system is covered by a 1-year warranty, any necessary repairs or replacements will be handled promptly by our accredited installers during this period.

If you sell your property, the water backup system will typically remain with the house and can be a valuable feature for the new owners. We advise discussing the system’s warranty and maintenance details with the new owners to ensure a smooth transition.

No, you do not need to be a Nedbank customer to purchase a water backup solution from Avo Water. Our solutions are available to all qualifying customers, regardless of their bank affiliation.